Throughout the long autumn and winter you have worked hard, made many deliveries and brought joy to everyone who chooses Wolt - now that we are in a slightly quieter season - it's time to relax, enjoy the sun and summer to be ready for the next busy season.

We've been by your side all this time too, and we really hope you like what we've done. To make our platform even better for you.

In our May Newsletter, we would like to remind you of the good and valuable features that have come into use over the last few months and help you become even more successful.

Payments

We've been making weekly withdrawals for some time now, but we've recently also added a new feature - Pay on Demand. We are really proud to have been able to implement Courier Partners requests. Please note that you can receive payment on demand every 7 days since your last payout and you can receive 70% of the amount of income shown in the app per payout.

Self-service in your app

Have you noticed that we've improved and enhanced the self-service section of the app? Select SUPPORT in the app and follow the instructions below to get the help or support you need.

Help with your current task - this section will help you solve anything to it in the quickest possible way. If you still can't find what you need, our Support Team will help you - they're always here for you.

My Profile - this is where you can easily change your bank account, email address or phone number. You can also request to change your delivery city or vehicle.

Wolt Gear - here you can order, exchange, return gear or ask other questions about Wolt courier partner gear.

Wolt Partner website - provides a direct gateway to important information you need

Other - this is a section with information on a range of frequently asked questions. Also this is a place where you can contact the Operations Team here for a wider range of issues - your account status; feedback, payments, gear, some non everyday cases with deliveries if you have some ideas, observations.

Just please make sure you can't find the topic and answer you're looking for in the app first - we're happy to get in touch, but we'll respond here up to 5 working days and during office hours. Remember - a lot of questions can be answered by support team, so before asking - please make sure that questions is actually dedicated to operations team 😊

That's why Self Service is the best, fastest solution for your success!

Customer/Courier-Partner chat

The new "Chat" function offers you an additional option to communicate with your customer. The chat option appears when you are close to the customer's address and closes when the orders have been delivered. Please remember that you can only contact the customer via the contact options offered in the Partner app.

Unassign yourself from tasks that you are unable to pick-up

If you run low on battery or experience issues with your vehicle before you reach the pick-up location, you can now unassign yourself from the task quickly and easily. You can do this up to 3 times per month but you can always contact our Support Team if you are unlucky enough to experience unexpected issues more than 3 times during one month.

If your issue occurs very close to the pick-up location or on your way to the customer, you will still have to contact our Support Team to unassign yourself from the task and coordinate what will happen with the order you picked up.

And now for some important reminders:

When choosing a vehicle type, you need to choose a bag that suits it. All Courier-Partners, who deliver orders with car, have 2 car delivery bags. Let us kindly remind you that they are for restaurant deliveries - please use them - in every restaurant you have to go in with the bag and deliver it in front of the customer taking order from the bag. This should also be done if there is another order in the bag. You can safely use the other bag to split orders, to deliver large orders, but the other bag is also designed to allow you to separate hot from cold food, drinks, and frozen products such as ice cream.

The delivery bags ensure the quality and temperature of the food - please make sure the bag is carefully closed, as even on the hottest summer day the food will still cool down quickly. However, if you feel that you can take your order without a bag, it is very likely that the restaurant partners will not give the order in the future, as they are concerned about the quality of the food when it reaches the customer - and you will need to go to get a bag from your vehicle. You may also not be served if the bag is from another platform - please use our bag!:)

Return of the gear

We are proud and happy for each of our Courier Partner, but we are very aware that such cooperation is often for a limited period of time. If you are planning to take on other challenges, or if you have planned a longer break in our cooperation (more than a month), please remember that we expect the return of the gear. If you decide to restore our partnership, you will be able to get the gear back.

Order pick-up in stores

You do not need to use a delivery bag when picking up an order in stores, but in the future shops will ask you to present the app showing the details of the order, which will confirm that you are the Courier Partner for whom this task is intended.

Plan your summer holiday and enjoy it, but let's also have a great cooperation and see you soon!